1. Your Privacy
ORVO respects your privacy and aims to handle personal information responsibly when you use ORVO services.
2. Information We May Collect
Depending on the service you use, ORVO may receive information such as your name, phone number, email address, booking details, pickup and destination information, messages, payment-related information and information you voluntarily submit through forms.
3. How We Use Information
Information may be used to process and manage bookings, communicate with you, provide customer support, improve our services, prevent misuse and maintain service security.
4. Location Information
Where a service requires location information, it may be used to support pickup, destination, navigation or service-related functions. Location access should be provided only when necessary for the relevant feature.
5. Sharing of Information
ORVO may share information with drivers, service providers or technology providers when reasonably necessary to provide the requested service. ORVO does not intend to sell personal information as a standalone product.
6. Third-Party Platforms
ORVO services may connect to or link to third-party platforms such as mapping, messaging, payment, hosting or analytics services. Those services may have their own privacy policies and terms.
7. Data Security
ORVO takes reasonable measures to protect information against unauthorized access, misuse, alteration or disclosure. However, no online system can be guaranteed to be completely secure.
8. Data Retention
Information may be retained for as long as reasonably necessary for service delivery, customer support, operational records, security, legal or regulatory requirements, or legitimate business purposes.
9. Your Choices
You may contact ORVO to ask about personal information held by ORVO, request appropriate corrections, or raise a privacy concern, subject to applicable law and reasonable verification requirements.
10. Policy Updates
This Privacy Policy may be updated when ORVO's services or legal requirements change. The latest version will be made available through ORVO.
11. Contact
For privacy questions or requests, please contact ORVO through the official contact method provided on the relevant ORVO service page.
